Responsible Gaming

At Spingranny Casino, gambling should be an entertaining leisure activity, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, making informed choices and keeping your play within limits that suit your circumstances. This page provides general information to help players in Australia approach online gambling safely and recognise when additional support may be useful.

Spingranny Casino operates under a Costa Rica registration and holds a Comoros (AOFA) licence, reference number ALSI-202408027-FI2, issued to Codivico Cloudware Ltd.

What responsible gaming means

Responsible gaming is about staying in control of how, when and why you gamble. It includes treating casino games as entertainment, deciding how much time and money you can comfortably spend, and accepting that games of chance are not a reliable source of income. Every game has an element of risk, and outcomes are determined by chance or the applicable game rules. Previous results do not predict future results.

Before you play, consider whether gambling fits your personal and financial situation. Only use money that is available after essential expenses, such as housing, food, utilities, education and other commitments, have been covered. Never gamble with borrowed money, money needed for bills, or funds intended for someone else. It is also important to avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover losses.

Set a spending limit before starting and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday expenses and savings.
Do not chase losses by increasing bets or playing for longer.
Remember that no strategy can guarantee a win.
Avoid allowing gambling to interfere with work, study, relationships or sleep.
Keep your account information secure and do not allow other people to use your account.

A win is not a reason to continue playing indefinitely, and a loss is not a reason to keep playing. Setting a clear stopping point before you begin can make it easier to follow your plan. It can also help to keep a simple record of deposits, withdrawals, playing time and outcomes so you have an accurate view of your activity rather than relying on memory.

Tools to help you stay in control

Spingranny Casino may make safer gambling features available through the account or gaming settings. The exact features, availability and conditions may vary. Players should review the options provided on the site and use the settings that best match their circumstances. If you cannot find a feature you need, contact the casino through the support channel made available on the website.

Deposit and spending limits

A deposit limit can help you control the amount added to your account over a selected period. Choose a limit based on what you can afford to lose, not on what you hope to win. Once a limit is set, changes may not take effect immediately and may be subject to the applicable account rules. Do not treat a limit as a guarantee that gambling is affordable; review your overall activity regularly.

Time and session management

Time reminders, session breaks and activity information can help you notice how long you have been playing. Use these prompts as an opportunity to stop, move away from the device and consider whether you still want to continue. Playing for longer does not improve the odds of a particular outcome and may make it harder to make calm, informed decisions.

Temporary breaks and self-exclusion

If you want to stop gambling for a period, consider using a temporary break or self-exclusion option where available. Self-exclusion is a serious commitment to prevent or restrict access to gambling for a chosen period. During self-exclusion, do not attempt to open another account or use another person's account. If you decide that gambling is no longer suitable for you, a longer-term or permanent exclusion may be more appropriate.

Limits and exclusion tools work best when combined with practical steps. Remove saved payment details where possible, avoid gambling-related notifications, tell a trusted person about your decision, and consider blocking access to gambling websites or applications on your devices. These measures can make it easier to follow through when urges occur.

Recognising signs of gambling harm

Gambling can become harmful when it affects a person's finances, health, relationships or daily responsibilities. Harm does not always appear suddenly. It may develop gradually, and some people may try to hide their gambling or minimise its effects. Recognising changes early can make it easier to take action and seek support.

Spending more money or time gambling than you planned.
Trying to win back losses by gambling more often or placing larger bets.
Borrowing money, selling possessions or missing payments to fund gambling.
Feeling restless, anxious, irritable or low when you try to stop.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Hiding gambling activity, deposits, losses or account statements from others.
Arguing with family, friends or colleagues because of gambling.
Missing work, study, appointments or other responsibilities.
Using gambling to escape stress, loneliness, sadness or other difficult feelings.
Continuing to gamble even when you know it is causing problems.

If any of these signs feel familiar, stop and review your activity. Do not try to manage serious concerns by chasing a win. Consider applying a break or self-exclusion, speak honestly with someone you trust and seek independent support. You do not need to wait until the situation becomes severe before asking for help.

Financial and personal safety

Gambling should never put essential needs, personal safety or the wellbeing of others at risk. If gambling has contributed to debt or financial stress, consider speaking with a qualified financial counsellor. Keep banking information, passwords and identity documents private, and monitor your accounts for activity you do not recognise. If another person may be affected by gambling in your household, involve them in decisions about limits and support where it is safe and appropriate.

Getting support and taking action

You can take practical action at any time. Start by stopping play and avoiding further deposits while you consider your options. Review your account activity, set an appropriate limit or request a break, and remove easy access to payment methods if needed. Tell a trusted friend, family member or professional what is happening. A person who understands the situation can help you stay accountable and provide support when you feel an urge to gamble.

Australian players can seek confidential information and assistance from recognised gambling support services, financial counselling services and mental health professionals. These services can provide guidance about gambling behaviour, money concerns, relationships and emotional wellbeing. Search for an appropriate Australian service online or speak with a qualified local professional. If you or someone else is in immediate danger, contact emergency services in Australia without delay.

If you are concerned about another person's gambling, choose a calm time to talk, describe the behaviour you have noticed and avoid blame. Encourage them to use account controls and seek professional help. Protect shared finances by reviewing access to accounts and setting appropriate boundaries. You cannot control another person's choices, but you can protect your own wellbeing and ask for support for yourself.

Our approach

Spingranny Casino supports informed and responsible participation. Players are expected to provide accurate information, follow the account rules and use gambling services only when legally permitted and personally suitable. We may apply account controls or take other steps where required by applicable laws, regulations or our terms. Responsible gaming tools are intended to support your decisions, but they cannot replace personal judgement or professional advice.

For questions about available limits, breaks, self-exclusion or account controls, use the support option published on the Spingranny Casino website. Do not share your password or sensitive payment information in a public message. Reviewing this page regularly can help you keep your gambling within boundaries that are affordable, enjoyable and under your control.