Privacy Policy | Spingranny Casino

Information we may collect

When you visit the website, create an account or use casino services, we may handle information that identifies you or can reasonably be connected with you. The information collected depends on how you interact with the website, the services you use and the choices you make. Some information is provided directly by you, while other information may be collected automatically or received from service providers used to operate the website.

Account and contact details

This may include your name, date of birth, residential or mailing details, email address, username, password, account preferences and communications with customer support. We may also record information about your responsible gambling settings, account status and requests made through the website.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information and documents. These can include identity documents, proof of address, information about your source of funds where appropriate and other details needed for security, anti-fraud or compliance checks. Verification material may be reviewed by authorised staff or specialist service providers acting on our instructions.

Payment and transaction records

We may keep records of deposits, withdrawals, wagers, winnings, payment methods, transaction references and related account activity. Payment information may be processed by payment providers. Where possible, payment details may be handled directly by those providers rather than stored in full on our systems. We may still receive information needed to confirm, reconcile and support transactions.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring links and interaction information. We may also record error reports, login activity and security events. This information helps us understand how the website is used and protect accounts and systems.

How we use information

We use personal information for purposes connected with providing and managing casino services, meeting our responsibilities and improving the website. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and providers who need it for their work.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age, account ownership and eligibility to use the services.
Carrying out security, anti-fraud, anti-money-laundering and risk checks in general terms.
Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
Providing customer support, responding to enquiries and resolving complaints or technical issues.
Operating, maintaining, testing and improving the website, games and related features.
Sending service messages, security notices, account updates and other communications needed to administer your account.
Sending promotional communications where permitted and where you have provided or maintained the relevant permission or preference.
Applying responsible gambling tools and responding to requests relating to account restrictions or safer play.
Meeting legal, regulatory, tax, accounting, dispute-resolution and other formal obligations that apply to the services.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where information is no longer needed for the purpose for which it was collected, it may be deleted, anonymised or securely disposed of, subject to legal, security and operational requirements. Some records must be kept for a period required by law even after an account is closed. This can include identity, transaction, account and communication records. We do not promise that every record can be removed immediately when an account is closed.

Sharing, security and international handling

We may share relevant information with organisations that help us provide and protect the website. These organisations may include payment processors, identity and verification providers, fraud-prevention services, technology and hosting providers, customer support platforms, professional advisers, auditors and other operational suppliers. Service providers are expected to handle information only for appropriate purposes and to apply suitable confidentiality and security measures.

Information may also be disclosed where reasonably necessary to comply with a legal requirement, respond to a valid request, enforce website rules, investigate suspected wrongdoing, protect a person from harm or establish, exercise or defend legal rights. If the website or its operations change, information may be transferred as part of a business reorganisation or similar transaction, subject to applicable requirements.

Some service providers may process information outside Australia. Where personal information is handled in another country, we take reasonable steps to require appropriate protections and to use information consistently with this Privacy Policy and applicable privacy obligations. The safeguards available may vary depending on the location and service involved.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, encryption where appropriate, secure systems and staff or supplier confidentiality requirements. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website traffic and improve performance. Certain cookies may be provided by service partners that support analytics, payments or other website functions. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or functionality of parts of the website.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no continuing lawful or operational reason to keep it, and withdrawing consent to marketing communications. A request to withdraw marketing consent will not necessarily stop service, security or account administration messages.

How to make a request

To exercise your data rights, including access, correction or deletion of your information, or to withdraw consent to marketing, contact support@spingranny-casino.click. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before responding, particularly where a request involves sensitive information or account security.

We will consider and respond to requests within a reasonable timeframe, subject to verification, the complexity of the request and any applicable requirements. In some circumstances, we may decline or limit a request where doing so is permitted or required, including where providing information could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with an obligation to retain records. If deletion is not possible, we will explain the general reason where appropriate.

Marketing preferences

You can usually unsubscribe from promotional emails by using the unsubscribe option in the message or by contacting support@spingranny-casino.click. You may also be able to adjust communication preferences through your account settings. Changes may take a short time to apply, and you may continue to receive messages that are necessary to operate, secure or administer your account.

Policy updates

We may update this Privacy Policy when our services, information practices or applicable requirements change. The latest version will be made available on the website, with the updated date or other notice where appropriate. We encourage players to review this page periodically. If a change is significant, we may provide an additional notice through the website or by an available account communication channel.

If you have questions about this Privacy Policy or how your information is handled, please contact support@spingranny-casino.click. This page is general information and does not limit any rights or protections that may apply under Australian privacy requirements.