Betting Rules

These Betting Rules explain the general conditions that apply when you use Spingranny Casino to play casino games or place bets. They are intended to help Australian players understand how wagers are accepted, settled and managed. By opening or using an account, you agree to follow these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information.

Spingranny Casino operates under a Costa Rica registration and holds a Comoros (AOFA) licence, reference number ALSI-202408027-FI2, issued to Codivico Cloudware Ltd.

1. General betting conditions

You must be legally permitted to use online gambling services in your location and must meet the minimum age requirement that applies to your account and the relevant service. You are responsible for checking that online gambling is lawful for you before registering or placing a wager. Spingranny Casino may restrict access where required by law, regulation, a platform rule or an internal compliance requirement.

Each player may use only one personal account unless Spingranny Casino has expressly approved another arrangement. An account must be registered using accurate, current and complete information. You must not create an account for another person, allow another person to use your account, or use an account that belongs to somebody else. If your information changes, you should update it promptly through the available website channel.

You must keep your login details, payment information and devices secure. You are responsible for activity carried out through your account where you have failed to protect your credentials or have allowed access by another person. Do not share your password, verification codes or other security information with anyone.

Wagers must be placed through the approved website or application interface.
You must check the selected game, stake, bet type and other details before confirming a wager.
You must have sufficient available funds, or otherwise meet the applicable account conditions, before a wager is accepted.
A wager must not be placed using funds obtained unlawfully or on behalf of another person.
You must not use software, devices or methods designed to interfere with the normal operation of the service.
You must not try to bypass account, location, identity or responsible gambling controls.

Spingranny Casino may carry out identity, age, payment, source-of-funds and other verification checks. You may be asked to provide documents or information before an account can be used fully, before withdrawals are processed, or whenever checks are required. If requested information is not provided, is incomplete or cannot be verified, access or transactions may be delayed, limited or declined.

2. Placing and confirming wagers

A wager is generally considered placed when it has been submitted through the service and accepted by the system. A confirmation, account record or transaction history may show that a wager has been accepted, but the absence of a message does not necessarily mean that a wager was unsuccessful. You should review your account history and avoid submitting repeated wagers if your connection is interrupted or the page does not respond as expected.

Before confirming a wager, review all displayed information. This may include the game or event, selected options, stake amount, applicable odds or return information, and any relevant conditions. Once accepted, a wager normally cannot be changed, cancelled or withdrawn by the player unless the relevant game rules or service terms expressly allow it.

A wager may be refused, voided, cancelled or limited where this is permitted by law or by the applicable rules. Reasons may include a technical problem, an obvious error, suspected fraud, duplicated transactions, account restrictions, a breach of these rules, or a problem with the availability or integrity of the relevant game or service. Where a wager is voided, the treatment of the stake will follow the applicable terms and legal requirements.

Game and product rules

Individual games may have additional rules explaining how the game operates, how a result is determined, which features are available and how winnings are calculated. You should read those rules before playing. If an individual game rule conflicts with a general rule, the specific rule for that game may apply to the relevant wager, subject to applicable law and the wider account terms.

Displayed odds, potential returns, balances and other information are provided to assist your decision-making. They may be updated or corrected where a technical, pricing or display error occurs. You remain responsible for checking the details shown before confirming a wager. A wager is not guaranteed to be accepted until the service confirms acceptance.

3. Results, settlement and payments

Game results are determined using the approved systems and procedures applicable to the relevant product. For games that use a random number generator or comparable technology, outcomes are generated independently according to the design of the game. Past results do not predict future results, and no strategy can guarantee a win.

Wagers are settled using the official result or the result recorded by the relevant game system. Once a result has been recorded, it will normally be final except where an investigation identifies a clear technical issue, an obvious error, fraud, manipulation or another circumstance requiring correction. If a result is reviewed, Spingranny Casino may temporarily hold the related funds while the review is completed.

Winnings and refunds are credited to the relevant account in accordance with the applicable game rules and account terms. Processing times may vary because of verification, payment-provider procedures, weekends, public holidays, technical checks or other factors outside the direct control of the website. No payment should be treated as final until it has been completed and recorded in the account.

Payments may be made only through methods made available and approved for your account.
The name on a payment method may need to match the verified account holder.
Spingranny Casino may reject or return payments that cannot be verified or appear to be made by an unauthorised person.
Withdrawals may be subject to identity, security, anti-money-laundering and payment checks.
You must not use the service to move funds between people or to conceal the source or destination of funds.
Any applicable charges, restrictions or processing conditions will be handled in accordance with the relevant account information and terms.

If a balance, wager or payment appears incorrect, review your transaction history and raise the issue through the available support channel as soon as possible. Records held by the website and its approved service providers may be used when investigating a disputed transaction, subject to applicable law and privacy obligations.

4. Errors, prohibited conduct and account action

An obvious error may include an incorrect price, return, game description, settlement, balance or other material display. If an error affects a wager or transaction, Spingranny Casino may correct the record, void the affected wager or take another reasonable action permitted by the applicable terms and law. If funds are credited incorrectly, they may be removed or recovered, and you should not knowingly use or withdraw funds that do not belong to you.

Players must use the service fairly and honestly. You must not attempt to exploit a vulnerability, manipulate an outcome, interfere with another user, use automated betting tools without permission, submit false information, abuse a technical fault, or engage in conduct that could damage the website or its customers. Suspected criminal activity, money laundering, fraud, collusion or unauthorised access may be reported to the appropriate parties where required.

Spingranny Casino may suspend, restrict or close an account where it reasonably considers that a rule, term or legal requirement has been breached, where an account is subject to a verification concern, or where action is needed to protect players, the service or payment systems. Any remaining balance will be handled in accordance with applicable law and the relevant account terms. You should not open another account to avoid a restriction or closure.

Disputes and interpretation

If you disagree with a result, transaction or account decision, contact Spingranny Casino through the support option available on the website and provide clear details, including the relevant date, game, transaction reference and nature of the concern. Complaints are reviewed using available records and relevant rules. These Betting Rules should be read with the current website Terms and Conditions, which may contain further information about complaints, governing law and dispute processes.

5. Responsible betting and rule updates

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play, decide how much time you are comfortable spending, and stop when your limit has been reached. Never gamble with money needed for essentials, and do not chase losses by increasing your stakes or playing for longer.

Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
Keep track of deposits, wagers and losses using your account records.
Use available deposit, session, wagering or account controls where offered.
Consider a temporary break or self-exclusion if gambling no longer feels enjoyable or controlled.
Do not borrow money or sell essential possessions to fund gambling.
Seek independent assistance if gambling is affecting your finances, relationships, work or wellbeing.

If you believe you may be gambling beyond your limits, stop playing and use the responsible gambling tools available through the website. Australian players can also seek help from recognised gambling support services or a qualified health professional. Support is available for people who gamble as well as for family members and friends affected by gambling.

These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or operating procedures. The current version published on the website applies to future use and wagers unless a different approach is required by law. You should review this page regularly and read any specific rules displayed with a game before placing a wager.